Complaints

If you’re unhappy with your experience, please tell us so we can understand what happened and discuss the next steps.

Contact us

Email info@sainsure.co.uk, call 01733 300 938, or write to S & A Insure Group Ltd, Anteon House, Newark Road, Peterborough, England, PE1 5FL.

What to include

  • Your name and preferred contact details.
  • Your policy or enquiry reference, if you have one.
  • A description of the issue and the outcome you’re seeking.

We’ll review your concerns and explain who is responsible for handling them. If the issue relates to an insurer’s decision or service, the insurer’s complaints procedure may apply. Your policy and service documents should explain any applicable escalation rights.

Choose whether optional analytics may load. You can change this later using the footer link.

Essential preferences — always on
Remember your choices and support requested website functions.

Allow Google Analytics through MonsterInsights, if configured, to measure website use.